Privacy policy

Arthur Experience is a trading name of Arthurs by Arthur Ltd Company No. 15762821

1. Who We Are

Arthurs by Arthur Ltd (“we”, “us”, “our”) operates Arthur Experience at arthurexperience.com. We are committed to protecting your personal information and being transparent about how we use it. If you have any questions about this policy or how we handle your data, please contact us at: Email: Hello@arthurexperience.com

2. What Information We Collect

We collect information you provide directly to us, including when you:

Make an enquiry or submit a booking via our website
Purchase or express interest in an experience
Register your interest in the Arthur Collective membership
Contact us by email or through our website

The types of information we may collect include:

Full name
Email address
Phone number
Billing and delivery address
Payment information (processed securely — we do not store card details)
Experience preferences and any relevant guest information you choose to share
Communications you send to us

We also collect limited technical data automatically when you visit our website, such as your IP address, browser type, and pages visited. This is used for site performance and security purposes only.

3. How We Use Your Information

We use your personal data for the following purposes:

Processing and managing your booking — Performance of a contract

Sending booking confirmations and experience updates — Performance of a contract
Processing payments — Performance of a contract
Responding to your enquiries — Legitimate interests
Sending relevant updates about experiences and membership (where you have opted in) — Consent
Improving our website and services — Legitimate interests
Complying with legal obligations — Legal obligation

We will never sell your personal data. We do not share it with third parties except where necessary to deliver our services (e.g. payment processors) or where required by law.

4. Payment Data

Payments are collected through our secure payment system. Payment card data is processed by our payment provider and is not stored by Arthurs by Arthur Ltd. We receive only a transaction reference and confirmation.

5. Marketing Communications

If you have opted in to receive communications from us, we may send you updates about new experiences, events, and membership developments.

You can withdraw your consent at any time by clicking “unsubscribe” in any of our emails or by contacting us directly.

We will not send marketing communications without your consent.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

Booking records: 7 years from the date of the experience
Enquiries with no booking: 12 months from the date of contact
Marketing preferences: Until you withdraw consent or request deletion

7. Your Rights

Under UK GDPR, you have the following rights:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate information
Erasure — request deletion of your data in certain circumstances
Restriction — ask us to limit how we process your data
Portability — receive your data in a structured, machine-readable format
Object — object to processing based on legitimate interests or direct marketing
Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us at Hello@arthurexperience.com. We will respond within one calendar month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses cookies to ensure it functions correctly and to understand how visitors use it. We do not use cookies for advertising or tracking purposes beyond our own site analytics.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website.

A detailed cookie notice is available on our website.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

Our website uses SSL encryption for all data in transit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

We encourage you to review this policy periodically.

11. Contact

For any data protection queries, please contact:

Arthurs by Arthur Ltd
Hello@arthurexperience.com

Governed by the laws of England and Wales.